Standard Support (First Year Upgrades and Support are Free)
- Initial installation of FinJinni (Does not include relocation)
- Online personal demo
- Troubleshooting FinJinni
- Questions related to FinJinni
- Upgrades
- Access to technical support team
We will work with you to discover the cause of any technical problems you are experiencing. If we should find it is not a problem with FinJinni, it is no longer covered under free support.
Additional support is available at an hourly rate or with the purchase of Enterprise Support.
Enterprise Support
- Basic:
- Priority case handling
- Dedicated advanced support engineer
- Assistance setting up complex reports
- One training session and follow up session.
- Technical problems not related to FinJinni
- Advanced:
- All of the above
- SQL Server database set up. (Not SQL Express which is included with FinJinni)
- Set up with hosting companies
Contact support@gypsybi.com