Support Policy

Support Policy

Standard Support

(First Year Upgrades and Support are Free)

  • Initial installation of FinJinni (Does not include relocation)
  • Online personal demo
  • Troubleshooting FinJinni
  • Questions related to FinJinni
  • Upgrades
  • Access to technical support team

We will work with you to discover the cause of any technical problems you are experiencing. If we should find it is not a problem with FinJinni, it is no longer covered under free support.

Additional support is available at an hourly rate or with the purchase of Enterprise Support.

Enterprise Support

  • Basic:
    • Priority case handling
    • Dedicated advanced support engineer
    • Assistance setting up complex reports
    • One training session and follow up session.
    • Technical problems not related to FinJinni
  • Advanced:
    • All of the above
    • SQL Server database set up. (Not SQL Express which is included with FinJinni)
    • Set up with hosting companies

We will work with you to discover the cause of any technical problems you are experiencing. If we should find it is not a problem with FinJinni, it is no longer covered under free support.

Additional support is available at an hourly rate or with the purchase of Enterprise Support.

Contact support@gypsybi.com