Gypsybi.com

Privacy Information Management Statement

Gypsybi.com Limited (“Gypsy BI”) publishes and distributes a range of Development and Business management software and provides technical support to both software developers, consultants and end-users. The privacy and security of the personal information that we hold about you is very important to us.

Collection of Personal Information

We most commonly collect information from our customers in the following circumstances:

• Upon registration by you of any of the Gypsy BI software range or services offered through our www.Gypsybi.com.
• Upon the purchasing of upgraded versions of Gypsy BI software, often in response to our having communicated with you about such upgrades

There are other less frequent instances where we collect personal information, such as when financial details are sought from persons or businesses who seek to be Gypsy BI product resellers, where stock is provided on credit.

The information collected would generally comprise name, address, postal address, telephone, fax and e-mail contact details, as well as the details of the Gypsy BI product that you use. High level information in relation to your business may also be collected. Should you contact us requiring technical or similar assistance, information relating to your problem and our suggested solutions may also be recorded by us to assist in better customer relationship management.

How we use this information

We use your personal information in the following ways:

• The main purpose for the collection of personal information is so that we can communicate with you about the software product that you use and efficiently manage and administer all products and services we provide to you. These communications could relate to software upgrades, feature variations or enhancements, any particular issues or problems that have been detected within the software and corrective measures that may be taken and informing you of other Gypsy BI products and services, including the availability of specialized, software specific, add-on products. This information is typically provided in an email.
• Identification of software end-users assists Gypsy BI in establishing who is legally permitted to use the various Gypsy BI software applications and therefore assists us in enforcing copyright and intellectual property rights.
• In the case of financial information requested from parties wishing to be resellers and, as such, be provided with Gypsy BI software stock on credit terms, this information is used to perform credit referencing and checking.

Disclosure

With the exception of the final bullet point above (where the information is disclosed to a credit referencing bureau), very little external disclosure of your personal information is made by Gypsy BI. In the event that an external party wishes to communicate with any or all parts of the Gypsy BI user/partner database, and Gypsy BI is agreeable to this communication being sent, we would generally undertake the communication on behalf of the external party (but at their cost) so that access to the personal information of our customer remains with Gypsy BI. Gypsy BI may use, from time to time, external service providers to facilitate communications with its customers, for example a mail house. In these circumstances, Gypsy BI may provide personal contact/address information to the external service provider to enable the communication to be dispatched. Such information is provided to the external service provider on the strict basis that it be used for this purpose only and agreements are put in place to ensure this.

Access to Information

If you would like details of the personal information which we may hold about you or, if you would like to correct any of the information that we hold, please contact us as follows:-

e-mail: write to us at:

The Privacy Officer, Gypsy BI LLC 14 Deer Ridge Rd. Roxbury, CT 06783 USA

We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity.

Web sites

Our web site may use “cookie” technology. Cookies are pieces of information that a web site transfers to an individual’s hard drive for record-keeping purposes. Cookies make web-surfing easier for you by saving your passwords, purchases, and preferences while you’re on a website. The use of cookies is an industry standard – you’ll find them at most major web sites. Our web sites do not use cookie-technology to collect personally identifying information on users of our sites.

Information Storage

An electronic customer management and database system is used to store most of the personal information. This system is accessed by authorized users and contains security features to ensure the protection and integrity of the data that we hold.

Third Party Software

We may use third-party advertising companies to serve ads when you visit our website and to promote our company via advertising. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other websites in order to provide advertisements about goods and services of interest to you.

General

Should you have any queries in relation to this Privacy Information Management Statement or to issues generally surrounding the private information that we hold about you, please contact the Privacy Officer at the address referred to above. Similarly, any complaints in relation to privacy related issues should also be directed to the address referred to above.

From time to time, this statement may be amended. An up-to-date version of the Privacy Statement will always appear at the http://www.gypsybi.com website. Furthermore, you may request a hard-copy of this Statement from the addresses referred to above.